Privacy Policy

We’ve updated our Privacy Policy in line with the requirements set out by the General Data Protection Regulation (GDPR).

1. Personal Information:

Flettons (we) only use information you provide to us for the purpose of running and improving our service to you and processing your order. When placing an order on the website, we require your billing information, including your name, address, telephone number, credit card details, and other information necessary to process the transaction, including email address. For this we use a third-party payment gateway.

2. Sharing:

Flettons may share your personal information where it is necessary to complete a transaction, to operate or improve our service, to detect fraud or compliance with regulations, or to do something that you have asked us to do. We use other third parties such as payment processors to bill you for the products you order. These third parties are authorized to use your personal information only as necessary to provide these services to us and are prohibited from using your personal information for promotional purposes.

3. Marketing E–mails:

We may from time to time send marketing e-mails to you as a valued customer. If you receive one and do not wish to receive any more, tell us using the unsubscribe function and you will automatically be removed from our mailing list. Alternatively email info@flettons.com. We never make your personal details available to other companies for marketing purposes.

4.Security:

We use physical, electronic, and procedural safeguards to protect personal information about you. Data transmissions over the Internet are not 100% secure. Consequently, Flettons cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems. 

Any personal data collected at events or through digital enquiries is processed for Flettons use only. 

5. How can I exercise my rights with Flettons with regards to GDPR?

If you have any concerns about how Flettons collects or uses your personal data and are unable to find the answers here then please contact us. If you’d like to exercise your rights regarding your personal data, we’ll be happy to help.

If you’d like to phone, email or write to us our details are here:

Email: info@flettons.com

Phone: +44 (0)203 691 0451

Write: Flettons, 20-22 Wenlock Road,

London, N1 7GU

United Kingdom

More information about GDPR is available at https://ico.org.uk. This is also the place to lodge any complaint with the Information Commissioner’s Office. 

6. Cookies:

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer, so we can recognise you when you return. This enables us to understand your use of our website so that we can continue to improve and refine it for a better customer experience.

Cookies can be disabled via your browser; however, this may affect the quality of the features on our site. The information collected through cookies may be combined with other identifiable personal information from our records and other sources. We may use this combined information for future marketing initiatives.

For such website analytics we use Google Analytics.

When you visit our website, you are presented with the option to “opt-in” to accept cookies. Our lawful basis for using cookies is your Consent via opting in.