After an initial mistake relating to the scope of the report, Simon went above and beyond to rectify the issue as soon as possible. The morning after the mistake was highlighted, Simon revisited the property and proceeded to work late into his Friday evening to get the updated report back to me as soon as possible. The report itself was comprehensive and clear. Any queries that we had were answered promptly and clearly even responding over the weekend. I wouldn’t hesitate to recommend Flettons after my experience.